bk11 knife Privacy Policy

Section 1

bk11 knife is an online gaming and betting platform operated for users in Bangladesh. This Privacy Policy ("Policy") applies to the bk11 knife website, mobile application, and all related services.

By completing registration on our platform or using our services, you are considered to have accepted the terms of this Policy. This Policy must be read together with our Terms and Conditions, as both documents together form the basis of the agreement between bk11 knife and the user.

The main purpose of this Policy is to ensure the protection of your personal data and to clearly explain exactly what we do with that data. bk11 knife believes that transparency and accountability are the foundation of a sound service.

Section 2

bk11 knife collects information from users at various stages. The categories are described below:

2.1 Information Collected at Registration

Information you provide when opening an account:

• Full name (in Bengali and English)
• Date of birth (for age verification)
• Mobile number
• Email address
• Voluntarily provided identity document details (for identity verification)

2.2 Transaction-Related Information

During deposit and withdrawal activities, we store information about the transaction date, amount, and payment method used (such as bKash, Nagad, Rocket, or Upay). Card numbers or mobile PINs are never stored directly on our servers.

2.3 Usage and Behavioural Data

Information collected automatically while browsing the platform:

• IP address and device type
• Browser name and version
• Page visit history and session duration
• Gaming history and betting patterns
• Click, scroll, and interaction data

2.4 Information Provided via Support Channels

Messages you send when seeking support via live chat or email are stored so that issues can be resolved in the future.

Section 3

bk11 knife uses your information for the specific purposes listed below:

3.1 Service Operation and Improvement

• To create and manage accounts
• To process deposits and withdrawals
• To provide bonuses and promotional offers
• To personalise the gaming experience

3.2 Security and Fraud Prevention

Your information is used to maintain platform security and to detect and prevent fraudulent activity. Automated monitoring is in place to detect unusual transaction patterns or attempts to create multiple accounts.

3.3 To Ensure Responsible Gaming

We monitor user gaming behaviour to identify signs of problem gaming early. To learn more about this, please read our Responsible Gaming page.

3.4 Communication and Support

• To send important account-related notifications
• To send transaction confirmation messages
• To inform you of new offers and updates (if you have given consent)
• To provide 24/7 customer support

Section 4

bk11 knife uses industry-standard security technology to keep user data safe. Our servers and data transfers are protected by SSL encryption, which keeps sensitive information confidential from third parties.

4.1 Technical Security Measures

• 256-bit SSL/TLS encryption technology
• Regular security audits and vulnerability testing
• Access controls — only authorised staff can view personal data
• Automatic alerts for suspicious login attempts
• Backup and data recovery systems

4.2 Data Retention Period

We retain data for as long as an account is active and for as long as required to meet applicable legal obligations after an account is closed. Financial transaction records are kept for a minimum of five years.

4.3 Your Responsibilities

Keeping your password and login details confidential is your own responsibility for the security of your account. Sharing login details with anyone else is strictly prohibited. If you suspect unauthorised access, notify our support team immediately.

Section 5

bk11 knife never sells or commercially transfers your personal data to third parties. However, for the purpose of operating the service, information may be shared in the specific circumstances listed below:

5.1 Service Partners

Necessary information is shared with payment processors (bKash, Nagad, Rocket, Upay), game software providers, and technology infrastructure providers. These partners operate under strict confidentiality agreements and may only use the information provided for the specified purpose.

5.2 Legal Obligations

bk11 knife may be required to provide information to competent authorities pursuant to a court order, government directive, or legal process.

5.3 Business Restructuring

In the event of a company merger, acquisition, or restructuring, user data may be transferred to the new entity. We will notify users appropriately before any such change.

Section 9

bk11 knife reserves the right to change or update this Privacy Policy as needed. If any significant changes are made, we will:

• Update the "Last updated" date at the top of the Policy
• Send a notification to your registered email address
• Display a clear notice on the platform

Continued use of the platform after changes are made will be considered acceptance of the updated Policy terms. It is therefore recommended that you review this Policy regularly. To learn more about the overall terms of our service, visit our About Us page.

Section 10

If you have any questions, concerns, or complaints about this Privacy Policy, or if you wish to exercise your data rights, please contact us through the channels below:

We take all complaints seriously and try to resolve them as quickly as possible. For general questions about data protection and privacy, you can also visit our FAQ page.